Vatana

Vatana has been a customer for several years and we are happy to let them have their say.

“The consultants are always there for us.
It is a very personal approach with a thorough knowledge of the product, as well as our needs.
As a result, we are always helped quickly and efficiently.”

Vatana is one of our valued customers (since 2021), we are happy to share their experience with Gencom!

“We are satisfied with GenCom’s product and accompanying service. They are close to their customers!”

Experience with our software

One specific experience that sticks with us is the tight deadline we had for the switchover. This deadline was met perfectly. Importantly, at the time of switchover, no disruption was experienced in our stores and we were able to continue working as usual. Except for a few minor beauty flaws, everything went fine.

Troubleshooting

Our company needed a new total solution to manage our stores. Summary: POS software, back office automation, inventory management, accounting, interfacing with web catalog, reporting via PowerBI. We chose GenCom because of the positive reviews, location of the company and exploratory discussions with the consultants. In the end, they have to understand our questions well and come up with the appropriate solutions.

Customer Service

The consultants are always there for us. It is a very personal approach with a thorough knowledge of the product, as well as our needs. As a result, we are always helped quickly and efficiently.

Results and benefits

Thanks to reporting through PowerBi, we have a much better understanding of how the store is operating. This greatly helps our purchasing department determine which products are selling well and which are not. In addition, the help desk provides quick responses and effective solutions.

Comparison with other suppliers

Our choice of GenCom was mainly based on the strong confidence we gained after getting to know the company and on positive experiences from existing customers.

Personal recommendation

Definitely! Are you going to find a software solution that looks “hipper”? Yes maybe, but we chose based on content and knowledge. Knowledge in the market and about the product. And especially the feeling that GenCom has given from the beginning that they continue to give the right support even after the deal is closed. That they keep thinking along to further automate.

Ease of use

After the training and familiarization period, everyone can find their way well. Certainly the POS software is very user-friendly. Which is important if you need to get someone in quickly.

Specific features of GenCom

Continually thinking along how we can further automate in our back office department.

Overall review

We are satisfied with GenCom’s product and associated service. They are close to their customers!

Over Vatana

Willy Put started as a leather worker in the 1960s and in 1973, together with his wife Maria, started the successful shoe store “Vatana” in Zelem. Because of their unique concept, the business grew quickly and opened branches in Zonhoven (1976) and Paal (1982), the largest and most famous. Vatana grew to become the largest self-service shoe and leather goods store in Limburg and expanded to include sporting goods, clothing and more. In 2017, the doors of the Overpelt branch opened, where the modern look and homely atmosphere ensure a bright future for Vatana.